Fixing DNS Server Issues: Step-by-Step Guide

The Domain Name System (DNS) is a critical component of the internet that translates domain names into IP addresses, enabling computers to communicate with each other. When DNS server issues occur, it can disrupt your internet connection, making it difficult to access websites and online services. In this step-by-step guide, we will explore common DNS server issues and provide practical solutions to fix them. Whether you are a novice or an experienced user, this guide will help you troubleshoot and resolve DNS server problems effectively.

In today’s interconnected world, a reliable and efficient Domain Name System (DNS) is essential for seamless internet browsing. However, encountering DNS server issues can disrupt your online experience, causing slow connections or complete outages. It’s crucial to know how to diagnose and resolve these problems effectively. This article serves as a step-by-step guide to help you fix DNS server issues and get your network back up and running smoothly.

1. Understanding DNS Servers

DNS servers play a crucial role in the functioning of the internet. They act as intermediaries between your device and the websites you want to visit. When you type a domain name like “example.com” into your browser, the DNS server translates it into the corresponding IP address, allowing your device to establish a connection and load the website.

Understanding how DNS servers work is essential for troubleshooting and resolving DNS server issues effectively. Here are some key points to grasp:

1. Domain Names: Every website on the internet has a unique domain name (e.g., google.com, facebook.com). Domain names are easier to remember and use than IP addresses, which are a series of numbers that identify a particular web server. DNS servers help convert these domain names into IP addresses.
2. DNS Resolution: When you enter a domain name in your browser, your device sends a DNS resolution request to the DNS server. The DNS server then checks its database, called the DNS cache, to find the corresponding IP address. If the IP address is not cached, the DNS server communicates with other DNS servers to find the correct IP address.
3. DNS Hierarchy: DNS operates in a hierarchical structure, starting from the root DNS servers, then moving to top-level domain (TLD) servers (such as .com, .org), and finally to authoritative name servers that hold specific domain information. This hierarchy helps efficiently handle DNS queries and ensures accurate domain-to-IP resolution.
4. Caching: DNS servers store recently accessed domain names and their corresponding IP addresses in the DNS cache. Caching improves the speed and efficiency of subsequent DNS resolutions, as the server can retrieve the information locally instead of querying other servers.
5. DNS Records: DNS servers manage various types of records associated with domain names, such as A records (maps a domain name to an IP address), MX records (specifies mail server information), and CNAME records (aliases for domain names). Understanding these records can help diagnose specific DNS issues.

By familiarizing yourself with these fundamental aspects of DNS servers, you’ll be better equipped to diagnose and fix DNS server issues. In the following sections, we will delve into specific problems and provide step-by-step solutions to ensure a smooth browsing experience.

2. Common DNS Server Issues

DNS server issues can arise due to various reasons, affecting your ability to access websites and causing frustration. Understanding the common problems can help you troubleshoot and resolve them effectively. Here are some prevalent DNS server issues you may encounter:

1. DNS Lookup Failures: This occurs when your DNS server fails to find the IP address corresponding to a domain name. As a result, you receive an error message like “DNS server not found” or “Server DNS address could not be found.” DNS lookup failures can be caused by misconfigured DNS settings, network connectivity problems, or issues with the DNS server itself.
2. Slow Browsing: If you experience slow loading times when accessing websites, it could be due to DNS server issues. Slow DNS responses can significantly impact your browsing experience, causing delays in connecting to websites and retrieving content. Common causes of slow browsing include overloaded DNS servers, network congestion, or a misconfigured DNS cache.
3. Intermittent Connectivity: In some cases, you may face intermittent connectivity problems, where you can access certain websites at times but encounter difficulties at others. These issues can stem from DNS server outages, unstable network connections, or problems with your ISP (Internet Service Provider).
4. Incorrect IP Address Resolution: Occasionally, DNS servers may provide incorrect IP addresses for domain names, leading to website access problems. This can occur due to outdated DNS cache entries or misconfigured DNS records. As a result, you may be redirected to the wrong website or encounter errors when accessing a specific site.
5. DNS Hijacking: DNS hijacking involves malicious entities redirecting your DNS queries to fraudulent websites. This can lead to phishing attempts, malware downloads, or other security risks. DNS hijacking can occur due to malware infections, compromised DNS servers, or insecure network settings.
6. DNS Server Unavailability: There are instances when the DNS server you rely on becomes unavailable. This could be due to maintenance, server outages, or other technical issues. When your DNS server is down, you won’t be able to resolve domain names, resulting in a complete loss of internet connectivity.

By identifying these common DNS server issues, you can take appropriate steps to resolve them and ensure smooth and uninterrupted access to websites. In the next sections, we will explore troubleshooting techniques and solutions for these problems.

3. Checking Network Connectivity

When facing DNS server issues, it’s essential to determine whether the problem lies with your network connectivity. Network-related problems can often mimic DNS server issues, leading to confusion and ineffective troubleshooting. To rule out connectivity issues, follow these steps:

1. Check Physical Connections: Ensure that all network cables are securely plugged in and that there are no loose connections. For wireless connections, verify that your device is connected to the correct Wi-Fi network and that the signal strength is strong.
2. Restart Modem and Router: Sometimes, network devices can encounter temporary glitches that affect connectivity. Turn off your modem and router, wait for about 30 seconds, and then turn them back on. Allow the devices to restart fully before testing your internet connection.
3. Test Other Devices: If possible, check whether other devices on the same network are experiencing similar connectivity issues. If multiple devices are affected, it suggests a problem with the network itself rather than a specific device.
4. Ping a Website: Open the Command Prompt (Windows) or Terminal (Mac/Linux) and type the following command: “ping www.example.com” (replace “www.example.com” with the website’s domain name). This command sends a series of packets to the website and measures the response time. If you receive successful replies, it indicates that your network connection is functioning correctly.
5. Try Different DNS Servers: Temporarily change your DNS server settings to use a public DNS service like Google Public DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). If you can access websites using these alternative DNS servers, it suggests a problem with your default DNS server configuration.
6. Disable VPN or Proxy: If you’re using a VPN (Virtual Private Network) or proxy service, disable it temporarily to see if it affects your connectivity. Sometimes, these services can interfere with DNS resolution or cause other network-related issues.
7. Temporarily Disable Firewall: Firewalls can sometimes block certain network connections, including DNS queries. Temporarily disable your firewall software (such as Windows Firewall or third-party firewall applications) and test your internet connection. Remember to re-enable the firewall once you’ve completed the troubleshooting.

By performing these network connectivity checks, you can identify whether the DNS server issue stems from network-related problems. If you determine that the network connectivity is stable, you can proceed to the next steps of troubleshooting DNS server-specific issues.

4. Flushing DNS Cache

Flushing the DNS cache can help resolve DNS server issues related to outdated or corrupted entries. The DNS cache is a temporary storage on your device that stores information about previously visited websites, including their corresponding IP addresses. To flush the DNS cache, follow the steps below based on your operating system:

For Windows:

1. Open the Command Prompt: Press the Windows key, type “cmd,” and press Enter.
2. Type the command: In the Command Prompt window, enter the following command and press Enter: ipconfig /flushdns
3. Wait for the process to complete: You should see a message indicating the successful flushing of the DNS resolver cache.
4. Test your internet connection: After flushing the DNS cache, try accessing websites to see if the issue is resolved.

For macOS:

1. Open the Terminal: Go to Applications > Utilities > Terminal.
2. Type the command: In the Terminal window, enter the following command and press Enter: sudo killall -HUP mDNSResponder
3. Enter your password: You may be prompted to enter your administrator password. Type it in and press Enter. Note that while entering the password, you won’t see any characters being displayed on the screen.
4. Wait for the process to complete: The Terminal will not display any output, but the DNS cache will be flushed.
5. Test your internet connection: After flushing the DNS cache, check if you can access websites without any issues.

For Linux:

1. Open the Terminal: Use the keyboard shortcut Ctrl+Alt+T to open the Terminal.
2. Type the command: In the Terminal window, enter the following command and press Enter: sudo systemd-resolve --flush-caches
3. Enter your password: You’ll be prompted to enter your password. Type it in and press Enter.
4. Wait for the process to complete: The Terminal will not display any output, but the DNS cache will be flushed.
5. Test your internet connection: Once the DNS cache is flushed, verify if the DNS server issues have been resolved.

Flushing the DNS cache can help clear any stale or incorrect DNS entries, allowing your device to fetch the latest IP addresses for websites. If the DNS server issues persist even after flushing the cache, proceed to the next steps of troubleshooting.

5. Resetting DNS Settings

Resetting the DNS settings can help resolve DNS server issues caused by misconfigured or incorrect settings. By resetting the DNS settings, you’ll revert them to their default state, allowing your device to obtain the DNS server information automatically. Follow the steps below to reset DNS settings on different platforms:

For Windows:

1. Open the Control Panel: Press the Windows key, type “Control Panel,” and press Enter.
2. Go to Network and Internet: Click on “Network and Internet” in the Control Panel window.
3. Open Network and Sharing Center: Under the “Network and Internet” section, click on “Network and Sharing Center.”
4. Change Adapter Settings: In the Network and Sharing Center, click on “Change adapter settings” in the left-hand menu.
5. Select your Network Adapter: Right-click on the network adapter you’re currently using (e.g., Wi-Fi or Ethernet) and select “Properties.”
6. Select Internet Protocol Version 4 (TCP/IPv4): In the Properties window, scroll down and double-click on “Internet Protocol Version 4 (TCP/IPv4).”
7. Obtain DNS Server Address Automatically: In the Internet Protocol Version 4 (TCP/IPv4) Properties window, make sure the option “Obtain DNS server address automatically” is selected.
8. Click OK and Close: Click OK to save the changes, then close all open windows.
9. Restart your computer: Restart your computer to apply the changes and allow the device to obtain the DNS server information automatically.

For macOS:

1. Open System Preferences: Click on the Apple menu and select “System Preferences.”
2. Go to Network: In the System Preferences window, click on “Network.”
3. Select your Network Connection: From the list of network connections on the left side, select the connection you’re using (e.g., Wi-Fi or Ethernet).
4. Click on “Advanced”: Click on the “Advanced” button in the bottom right corner of the window.
5. Go to the DNS tab: In the Advanced window, click on the “DNS” tab.
6. Remove DNS Server Addresses: Select any existing DNS server addresses in the list and click the minus (-) button to remove them.
7. Click OK and Apply: Click OK to save the changes, then click Apply to apply the changes to your network connection.
8. Restart your computer: Restart your computer to apply the changes and allow the device to obtain the DNS server information automatically.

For Linux:

1. Open the Network Settings: Depending on your Linux distribution, you can find network settings in different places. Look for “Network Settings,” “Network Configuration,” or a similar option in your system’s menu.
2. Select your Network Connection: In the network settings, select the network connection you’re using (e.g., Ethernet or Wi-Fi).
3. Edit Connection Settings: Click on the gear icon or the “Edit” button to edit the connection settings.
4. Go to the IPv4 or IPv6 tab: In the connection settings window, navigate to either the IPv4 or IPv6 tab, depending on the network type you’re using.
5. Set DNS to Automatic: Under the DNS section, select the option to obtain DNS server addresses automatically.
6. Save and Apply: Click on the “Save” or “Apply” button to save the changes and apply them to your network connection.
7. Restart your computer: Restart your computer to apply the changes and allow the device to obtain the DNS server information automatically.

By resetting the DNS settings, you can eliminate any misconfigurations or incorrect entries that may be causing DNS server issues. If the problem persists, proceed to further troubleshooting steps.

6. Changing DNS Server Addresses

If you’re experiencing DNS server issues, changing your DNS server addresses can be a helpful troubleshooting step. By using alternative DNS server addresses, you can bypass potential problems with your default DNS server and improve your internet connectivity. Follow the instructions below to change DNS server addresses on different platforms:

For Windows:

1. Open the Control Panel: Press the Windows key, type “Control Panel,” and press Enter.
2. Go to Network and Internet: Click on “Network and Internet” in the Control Panel window.
3. Open Network and Sharing Center: Under the “Network and Internet” section, click on “Network and Sharing Center.”
4. Change Adapter Settings: In the Network and Sharing Center, click on “Change adapter settings” in the left-hand menu.
5. Select your Network Adapter: Right-click on the network adapter you’re currently using (e.g., Wi-Fi or Ethernet) and select “Properties.”
6. Select Internet Protocol Version 4 (TCP/IPv4): In the Properties window, scroll down and double-click on “Internet Protocol Version 4 (TCP/IPv4).”
7. Specify DNS Server Addresses: In the Internet Protocol Version 4 (TCP/IPv4) Properties window, select the option “Use the following DNS server addresses.”
8. Enter Preferred and Alternate DNS Server Addresses: Enter the IP addresses of the preferred and alternate DNS servers you want to use. For example, you can enter Google Public DNS addresses: Preferred DNS server: 8.8.8.8, Alternate DNS server: 8.8.4.4.
9. Click OK and Close: Click OK to save the changes, then close all open windows.
10. Restart your computer: Restart your computer to apply the changes and start using the new DNS server addresses.

For macOS:

1. Open System Preferences: Click on the Apple menu and select “System Preferences.”
2. Go to Network: In the System Preferences window, click on “Network.”
3. Select your Network Connection: From the list of network connections on the left side, select the connection you’re using (e.g., Wi-Fi or Ethernet).
4. Click on “Advanced”: Click on the “Advanced” button in the bottom right corner of the window.
5. Go to the DNS tab: In the Advanced window, click on the “DNS” tab.
6. Add DNS Server Addresses: Click on the plus (+) button to add new DNS server addresses. Enter the IP addresses of the DNS servers you want to use, one per line. For example, you can enter Google Public DNS addresses: 8.8.8.8 and 8.8.4.4.
7. Click OK and Apply: Click OK to save the changes, then click Apply to apply the changes to your network connection.
8. Restart your computer: Restart your computer to apply the changes and start using the new DNS server addresses.

For Linux:

1. Open the Network Settings: Depending on your Linux distribution, you can find network settings in different places. Look for “Network Settings,” “Network Configuration,” or a similar option in your system’s menu.
2. Select your Network Connection: In the network settings, select the network connection you’re using (e.g., Ethernet or Wi-Fi).
3. Edit Connection Settings: Click on the gear icon or the “Edit” button to edit the connection settings.
4. Go to the IPv4 or IPv6 tab: In the connection settings window, navigate to either the IPv4 or IPv6 tab, depending on the network type you’re using.
5. Set DNS Server Addresses: Under the DNS section, enter the IP addresses of the DNS servers you want to use. Separate multiple addresses with a comma. For example, you can enter Google Public DNS addresses: 8.8.8.8, 8.8.4.4.
6. Save and Apply: Click on the “Save” or “Apply” button to save the changes and apply them to your network connection.
7. Restart your computer: Restart your computer to apply the changes and start using the new DNS server addresses.

By changing the DNS server addresses, you can potentially resolve DNS server issues by using alternative servers with better performance or reliability. Test your internet connectivity after making these changes to see if the DNS server issues are resolved. If the problem persists, further troubleshooting steps may be required.

7. Updating Network Adapter Drivers

Outdated or incompatible network adapter drivers can often cause DNS server issues and other connectivity problems. Updating your network adapter drivers ensures that you have the latest software with bug fixes and improvements. Follow the steps below to update your network adapter drivers:

For Windows:

1. Identify your network adapter: Press the Windows key + X and select “Device Manager” from the menu. In the Device Manager window, expand the “Network adapters” category to view the list of installed network adapters.
2. Check for driver updates: Right-click on your network adapter and select “Update driver.” Choose the option to search automatically for updated driver software. Windows will search online and install the latest driver if available.
3. Manually download drivers: If Windows couldn’t find an updated driver, visit the manufacturer’s website for your network adapter. Look for the “Support” or “Downloads” section, search for your specific adapter model, and download the latest driver for your operating system. Install the downloaded driver by following the provided instructions.
4. Restart your computer: After updating the network adapter driver, restart your computer to apply the changes.

For macOS:

1. Open the App Store: Click on the Apple menu and select “App Store.”
2. Check for updates: In the App Store, click on the “Updates” tab. If a network adapter driver update is available, it will be listed here. Click the “Update” button next to the driver update to install it.
3. Visit the manufacturer’s website: If no updates are available through the App Store, visit the website of your network adapter manufacturer. Look for the “Support” or “Downloads” section, search for your specific adapter model, and download the latest driver for macOS. Install the downloaded driver by following the provided instructions.
4. Restart your computer: After updating the network adapter driver, restart your computer to apply the changes.

For Linux:

1. Use the package manager: Linux distributions usually have package managers that handle software updates. Open the terminal and use the package manager to update the system, including network adapter drivers. The specific command may vary depending on your Linux distribution. For example, on Ubuntu, you can use the following command:

sqlCopy codesudo apt-get update
sudo apt-get upgrade

2. Visit the manufacturer’s website: If the package manager doesn’t provide the latest driver, visit the website of your network adapter manufacturer. Look for the “Support” or “Downloads” section, search for your specific adapter model, and download the latest driver for your Linux distribution. Install the downloaded driver by following the provided instructions.
3. Restart your computer: After updating the network adapter driver, restart your computer to apply the changes.

Updating your network adapter drivers can help resolve DNS server issues caused by outdated or incompatible drivers. Ensure that you regularly check for driver updates to keep your network adapter functioning optimally. If the DNS server issues persist after updating the drivers, move on to the next troubleshooting steps.

8. Disabling Firewall or Antivirus

Firewall and antivirus software are essential for protecting your system, but sometimes they can interfere with DNS server connectivity. Disabling these security measures temporarily can help determine if they are causing the DNS server issues. Follow the steps below to disable the firewall or antivirus:

Disabling Windows Firewall:

1. Open the Control Panel: Press the Windows key, type “Control Panel,” and press Enter.
2. Go to System and Security: Click on “System and Security” in the Control Panel window.
3. Open Windows Defender Firewall: Under the “Windows Defender Firewall” section, click on “Windows Defender Firewall.”
4. Turn off the Firewall: In the Windows Defender Firewall window, click on the “Turn Windows Defender Firewall on or off” option from the left-hand menu.
5. Select the appropriate settings: Choose the “Turn off Windows Defender Firewall (not recommended)” option for both the private and public network settings.
6. Click OK: Save the changes by clicking OK.

Disabling Antivirus Software:

1. Locate the antivirus software icon: Look for the antivirus software icon in the system tray or on your desktop.
2. Right-click the icon: Right-click on the antivirus software icon to open the context menu.
3. Find the option to disable or turn off: Look for options such as “Disable,” “Turn off,” or “Pause protection.” The exact wording may vary depending on the antivirus software you’re using.
4. Choose the appropriate option: Select the option to disable or turn off the antivirus software for a specific duration, such as 15 minutes or 1 hour.
5. Confirm the action: Follow any prompts or confirmation messages to disable the antivirus software temporarily.

Note: Remember to re-enable the firewall and antivirus software once you’ve identified the cause of the DNS server issues or completed your troubleshooting. Leaving your system unprotected for an extended period can pose security risks.

By temporarily disabling the firewall or antivirus software, you can determine if they are causing conflicts with the DNS server and affecting your connectivity. If disabling these security measures resolves the DNS server issues, consider adjusting their settings or consulting the software documentation for further guidance. If the problem persists, continue with the troubleshooting process.

9. Resetting Router or Modem

Resetting your router or modem can help resolve DNS server issues caused by temporary glitches or misconfigurations. It essentially restores the device to its default settings and can clear any conflicting configurations. Follow the steps below to reset your router or modem:

1. Locate the Reset button: Look for a small Reset button on your router or modem. It is usually recessed and may require a pin or paperclip to press.

2. Power off the device: Before resetting, make sure to power off the router or modem by unplugging it from the power source.

3. Press and hold the Reset button: Using a pin or paperclip, press and hold the Reset button on the device. Hold it for about 10-15 seconds or until you see the lights on the device blink or change.

4. Release the Reset button: Once the device’s lights indicate a reset, release the Reset button.

5. Power on the device: Plug the router or modem back into the power source to turn it on. Wait for the device to boot up and establish a connection.

6. Reconfigure your network settings: After resetting, you’ll need to reconfigure your network settings, including Wi-Fi network name (SSID) and password. Refer to the device’s user manual or manufacturer’s website for instructions specific to your router or modem.

Resetting your router or modem can often resolve DNS server issues by clearing any temporary issues or conflicting settings. However, keep in mind that resetting your device will also remove any custom configurations or settings you have made. Make sure to back up any important settings before performing a reset. If the DNS server issues persist after resetting the router or modem, continue troubleshooting with other methods.

10. Contacting Your Internet Service Provider

If you’ve tried the previous troubleshooting steps and are still experiencing DNS server issues, it’s time to reach out to your Internet Service Provider (ISP) for assistance. Your ISP can provide specialized support and help resolve any underlying network issues. Follow these steps to contact your ISP:

1. Locate the contact information: Check your ISP’s website, bill, or documentation for their contact information. Look for a phone number, email address, or live chat option to get in touch with their support team.

2. Prepare relevant information: Before contacting your ISP, gather any pertinent information about your internet connection and the DNS server issues you’re facing. This may include your account details, the specific error messages or symptoms you’re encountering, and any troubleshooting steps you’ve already taken.

3. Reach out to your ISP: Use the provided contact information to get in touch with your ISP’s customer support. Choose the communication channel that is most convenient for you—phone, email, or live chat.

4. Explain the issue: Clearly describe the DNS server issues you’re experiencing and provide the relevant information you gathered. Be detailed and specific to help the support team understand the problem.

5. Follow the instructions: Listen to the guidance provided by the ISP’s support team and follow their instructions for further troubleshooting. They may ask you to perform specific tests or provide additional information to help diagnose and resolve the issue.

6. Keep a record: During your conversation with the ISP’s support team, make notes of the date, time, and details discussed. This record will be helpful for reference in case you need to contact them again or escalate the issue.

Remember that your ISP is responsible for the network infrastructure and services they provide. They have the expertise to investigate and address DNS server issues that may be beyond your control. Working closely with your ISP’s support team will help in resolving the problem efficiently.

If the ISP confirms that the issue lies with their network or DNS servers, they will take the necessary steps to rectify it. In case the problem persists or your ISP is unable to resolve the issue, you may consider seeking assistance from a professional network technician.

Frequently Asked Questions:

Q1: What is a DNS server?

A1: A DNS server is a computer server that translates domain names into IP addresses, enabling internet users to access websites using human-readable addresses.

Q2: Why do I experience slow browsing due to DNS server issues?

A2: Slow browsing can occur when your DNS server takes longer to respond to your requests, resulting in delays in loading websites.

Q3: How can I determine if my DNS server is causing connectivity issues?

A3: You can try accessing websites using their IP addresses instead of domain names. If you can access websites using IP addresses, the issue is likely DNS-related.

Q4: How can I find out the IP address of my DNS server?

A4: You can find the IP address of your DNS server by checking the network settings on your computer or router. On Windows, you can use the command prompt and enter “ipconfig /all” to view the DNS server information.

Q5: Can I use public DNS servers instead of my ISP’s DNS server?

A5: Yes, you can use public DNS servers like Google Public DNS or OpenDNS instead of your ISP’s DNS server. These servers can provide alternative DNS resolution and may offer better performance or additional features.

Q6: How often should I flush my DNS cache?

A6: It is generally recommended to flush your DNS cache periodically or when you encounter DNS-related issues. You can do this by using the “ipconfig /flushdns” command in the command prompt on Windows or by restarting your computer.

Q7: Is it safe to disable my firewall or antivirus temporarily?

A7: Disabling your firewall or antivirus temporarily can help troubleshoot DNS server issues, but it leaves your system vulnerable to potential security threats. It is advisable to disable them only for testing purposes and re-enable them once the troubleshooting is complete.

Q8: What should I do if resetting my router or modem doesn’t solve the DNS server issue?

A8: If resetting your router or modem doesn’t resolve the DNS server issue, you can try power cycling the devices by unplugging them from the power source for a few minutes and then plugging them back in. If the problem persists, contacting your ISP for further assistance is recommended.

Q9: How do I update network adapter drivers?

A9: To update network adapter drivers, you can go to the Device Manager on Windows, find your network adapter, and select “Update driver.” Windows will search for the latest driver online. Alternatively, you can visit the manufacturer’s website and download the latest driver for your specific network adapter model.

Q10: What information should I provide when contacting my ISP about DNS server issues?

A10: When contacting your ISP, provide them with details such as your account information, the specific DNS server issues you’re facing, error messages received, and any troubleshooting steps you’ve already taken. This information will assist them in diagnosing and resolving the problem effectively.

Conclusion

Fixing DNS server issues is crucial for maintaining a smooth browsing experience. By following the step-by-step guide provided in this article, you can diagnose and resolve common DNS server issues effectively. Remember to understand the basics of DNS servers, check your network connectivity, and follow the appropriate troubleshooting steps. If needed, don’t hesitate to contact your internet service provider for further assistance. Happy browsing!